Seeking a qualified individual  for Customer Service.  Candidate will respond to customer servie inquiries and perform a variety of duties related to Customer Service .  Must be able to work between the hours of 7 a.m. and 6 p.m., Monday through Friday.

ESSENTIAL FUNCTIONS:

1.     Receives, researches, and answers customer inquiries and requests regarding schedules, fares, special services, programs, and other related events. 

2.     Processes verbal and written requests for system information, programs, additional service and timetables.

3.     Receives and answers inquiries from departments and branches regarding Customer Service responsibilities.

4.     Receives and logs customer complaints/compliments and suggestions.

5.     Updates and maintains the department’s system reference guides.

6.     Provides back up functions for Midtown Booth staff.

ADDITIONAL RESPONSIBILITIES:

1.     May conduct market research which can include telemarketing data collection for analysis by various departments.

2.     Participate in programs and displays which require extensive customer contact.

3.     Distributes materials from other departments.

4.     May work on special projects.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employees is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk, hear and use a computer.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to hear and hold a conversation is essential. 

The noise level in the work environment is usually moderate.

KNOWLEDGE, SKILLS, AND ABILITIES:

1.     Familiar with city and ability to read and understand maps.

2.     Telephone etiquette skills.

3.     Knowledge of computers, fax machines, copy machines, and other office equipment.

4.     Excellent communication and interpersonal skills.

EDUCATION AND EXPERIENCE:

A High school education or equivalent.  Must have two (2) years’ Call Center experience. Some additional college or training helpful. 

Candidates must possess: a high school diploma or GED;  a valid NYS CDL B Permit w/ passenger endorsement, no airbrake restrictions and clean driving record; candidates will be required to pass a pre employment drug test; criminal background check and physical examination in accordance with 19A requirements. 

Apply in person:

8:00 AM – 5:00 PM

1372 East Main St. Rochester 14609

Equal Opportunity Employer

Rochester Genesee Regional Transportation Authority (RGRTA)  is heavily investing in new technologies to improve operational efficiencies and effectiveness of the organization’s daily operations as well as continuously investing in technology that will improve our customer’s experience. 

RGRTA is seeking an energetic, positive, self-starter to develop and maintain in-house applications across the organization utilizing current development languages and techniques.  The position will have the initial responsibility of applying the necessary skills to advance the development of RGRTA’s website and mobile applications.  Candidates must be detail oriented there will be a great deal of responsibility to review, analyze and modify programming systems including encoding, testing, debugging and installing to support various business applications and databases. 

We expect any candidate to not only be knowledgeable of best practices but to champion, implement and continuously improve RGRTA’s operational and customer technology practices and protocols to ensure adherence to any regulatory compliance requirements, employ change management control, supervise development lifecycle practices, develop policies and safeguard the security and integrity of assigned systems.

Candidates must be able to:
1. Design, encode, test, debug, construct and maintain web applications in C# and VB.Net.
2. Provide expert advice and guidance on Internet technologies, mobile apps and techniques that may be deployed to support organizational initiatives.
3. Work with end users, departments, customers and third party vendors to establish needs, gather requirements, create specifications and develop new programs, as well as design and write code to support existing applications.
4. Manage development projects, third party vendors and teams; and maintain a high level of efficiency and effectiveness amongst all team members.
5. Develop policies and maintain program development best practices and concepts, including development lifecycle practices.
6. Work with the organization’s technical document administrator to develop and maintain all necessary documentation on all current and newly developed systems.
7. Develop, implement and maintain change control and testing processes for system’s modifications.
8. Work with other IT staff and third party vendors to develop and deploy applications and interfaces.
9. Assess and develop long-term strategic goals for systems in the organization.
10. Be a team player able to work effectively with individuals with different backgrounds and levels of expertise.

Additional Responsibilities:
1.  Support existing third party applications.
2.  Provide formal and informal customer education on features and functions of developed systems.
3.  Demonstrate professionalism and a high level of customer service that serves as a role model and positive image to the team.
4.  Communicate effectively and efficiently with appropriate individuals:  committees, management, vendors, peers, etc.
5.  Manage development projects.
6.  Provide assistance to other IT staff as necessary.

Education and Experience candidates must possess a High School Diploma or GED plus 
A. An Associate’s degree or higher level degree in computer science or a closely related field with a minimum of three (3) years of professional experience in creating web sites, mobile applications, or desktop applications.

Criteria that will be considered:
1.  Must possess an expert-level proficiency in C# and the Microsoft .NET framework as well as HTML, CSS, Javascript.
2.  Proficiency in Java, Objective C, TSQL, or PL/SQL is a plus.
3.  Excellent working knowledge of  RDBMS systems including MS SQL Server and Oracle Database
4.  Experience working with unit testing preferably NUnit..
5.  Experience working with source code control systems.
6.  Knowledge of software engineering principles and guidelines is required.
7.  Exceptional organizational and project planning skills.
8.  Experience with log- and tag-based web analytics preferred.
9.  Working knowledge of Content Management Systems (CMS) a must.
10.  Skilled in problem solving, analysis, and interpretation of technical data.

RGRTA offers a competitive salary and comprehensive benefits, which include medical, dental, life insurance, and retirement plans.

HOW TO APPLY
Send your resume, cover letter and salary requirements via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls. At the time we receive your application, for our recordkeeping  you will be sent an Equal Employment Questionnaire – please return to us for processing with your resume.  

RGRTA is an equal opportunity employer.

Position Overview
Regional Transit Service is seeking a highly motivated, self-directed and results oriented person to manage and lead our facilities team. This is a safety sensitive, first line supervisory position responsible to drive the state of good repairs and maintenance working with others to plan preventive maintenance programs/ work orders and to schedule inspections and major overhauls.

Job Duties and Responsibilities: Not all duties may be performed at all times.  The position may be required to perform other work as required.  Duties may include, but are not limited to, the following:

Supervises skilled mechanics, unskilled labor, general maintenance; assigns work orders and routine maintenance tasks

Assigns and/or supervises equipment projects and repairs; manages in house construction project; meets established time schedules.
Oversees outside contractors, including heating, ventilation and air conditioning (HVAC) contractors; performs follow-up investigations; monitors results of maintenance projects, preventive maintenance, and energy management programs.
Monitors the status of projects and pending problems; exercises good judgment and problem resolution; shifts workload based on priority demands.

Skills, Abilities and Knowledge Required:
General knowledge of plumbing, carpentry, electrical and general maintenance procedures; General knowledge of vehicle maintenance operations and supporting equipment such as lifts, fueling, and compressors; Knowledge of HVAC systems and operations; Knowledge of building automation systems; Good working knowledge of NYSDEC PBS and CBS regulations for UST and AST; General knowledge of transit operations including equipment, bus operation procedures, safety regulations and federal and state public transportation regulations; working knowledge of materials and methods used in maintenance, repair, construction and alterations of facilities and equipment; General knowledge of  applicable codes related to alterations and repair of facilities; Supervisory skills; Organizational/planning skills; Accounting skills; Strong computer and software skills; Ability to draft project proposals; Ability to troubleshoot, modify, and maintain maintenance systems and equipment; Ability to administer union contracts.

All applicants must be proficient in the use of computers including the Microsoft Office Suite (Word, Excel, Outlook), a payroll/employee management system and AssetWorks as our maintenance informational software.

Education and Experience: Possession of a High School diploma or GED plus either:
 
A.) An Associates Degree in construction technology or engineering technology plus three years full time professional experience in related field.  With at least 1-year of supervisory experience, responsible for planning work and ensuring proper execution by a subordinate team as well as experience in the evaluation and discipline/performance development plans for direct reports.  OR,

B.) 8 years hands on experience in construction or any combination of experience and training which provides the required skills, knowledge, and abilities.   Must possess at least 1-year of supervisory experience which includes responsibility for planning and certification of the work performed by direct  reports, as well as experience in the evaluation and discipline/performance development plans for direct reports.    

This position is an emergency essential position and as such needs to be available to report for operational upsets and emergency situations. 

Candidates will be required to submit to, and produce a negative drug and alcohol screen.  Employees of this class are designated as safety sensitive under FTA Rules and Regulations and subject to Drug and Alcohol Testing in accordance with company and federal rules. 

How to apply: Send your resume, cover letter and salary requirements via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls. At the time we receive your application, for our recordkeeping  you will be sent an Equal Employment Questionnaire – please return to us for processing with your resume.

RGRTA is an equal opportunity employer.

This is a  junior level professional engineering position involving responsibility for preparation and management of plans, specifications and cost estimates for various building, and facility infrastructure capital improvement projects.  This employee should be knowledgeable on computer aided design systems and have the required technical skills to solve complex engineering problems associated with transit related facilities.  This junior-level engineer receives general supervision from and reports directly to the Director of Engineering and/or Associate Engineer. 

Job Duties and Responsibilities:Not all duties may be performed at all times. The position may be required to perform other work as required. Duties may include, but are not limited to, the following: 

Prepares and reviews plans, specifications and estimates of capital projects, and recommends modifications and corrections as appropriate;

Prepares reports, studies and preliminary plans for special projects;

Attends public hearings and meetings relating to capital improvement projects;

Participates in discussions and planning sessions with staff, consulting engineers, architects, and others regarding capital projects;

Inspects work under construction for conformity to plans and recommends corrections as appropriate;

Prepares or reviews cost estimates for new construction and maintenance work;

Develops detailed construction schedules using scheduling software;

Utilizes computer programs to design project elements and prepare plans;

Updates computer files and revises computer programs;

Review monthly payments to contractors and consultants for compliance with contract requirements.

Assists in investigations and studies of proposed facilities;

Assists in preparing State Environmental Quality Review Act (SEQRA) forms and reports

Gathers and records engineering data.

Skills, Abilities and Knowledge Required:
Good knowledge of the practices, principles and theories of engineering as they apply to the planning, design, construction and inspection of capital transit facilities; Good knowledge of methods and principles of construction cost estimating; Good knowledge of the sources of engineering information; Good knowledge of the use of standard specifications; Ability to express and evaluate engineering concepts and decisions in drawings, designs, reports and written specifications; Ability to establish and maintain effective professional relationships with consultants, staff and representatives from other agencies; Ability to organize material and prepare effective narrative and technical reports on engineering activities; Ability to plan engineering related project activities; Ability to do engineering analysis and design with computer programs; Initiative and resourcefulness in solving difficult engineering problems;

Required Education and Experience:
1. Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Engineering, plus 2 +/- years of professional work experience in civil engineering activities.
2. Passed Fundamentals of Engineering Examination - FE (Part A)
3. New York State drivers license

RGRTA offers a competitive salary and comprehensive benefits, which include medical, dental, life insurance, and retirement plans.

HOW TO APPLY
Send your resume, cover letter and salary requirements via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls. At the time we receive your application, for our recordkeeping  you will be sent an Equal Employment Questionnaire – please return to us for processing with your resume.  

 RGRTA is an equal opportunity employer.

Job Overview:  This is a professional position charged to effectively manage and continually improve RGRTA’s Customer Experience and Customer Service. The position will develop operational strategies aligning with the organization's strategic goals incorporating RGRTA’s customer focused values, BHAG’s and metrics.  Position is responsible to define and monitor key metrics for the Customer Service Department to measure quality, productivity and the overall customer experience. The position will be involved in strategic and operational input to new product development based on customer data, patterns, trends and feedback.    The position reports to the Chief Administrative Officer and has wide leeway for independent judgment and decision making with the authority to appropriately resolve complaints and concerns for our customers.

Job Duties and Responsibilities:  Not all duties may be performed at all times, the position may be required to perform other work as required. Duties may include, but are not limited to, the following: 

Builds and maintains a culture to promote the development and implementation of best practices so that that RGRTA is recognized as a leader in customer service excellence. 

Responsible to schedule, document, forward and follow-up with information to the CEO for any questions, concerns or issues that arise from the Customer Town Hall Meetings.  Track patterns and analyzes call data and customer complaints, devises and suggests changes that will improve our overall service to the community.  

The position is the contact point for all customer information,  pass sales,  the effective and efficient scheduling of Lift Line rides within the parameters of the ADA and  to ensure quality results that meet metrics for our customers. 

Essential Knowledge, Skills and Abilities: Keen understanding of the elements required to define and develop a leading customer experience; Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions; Expert communicator and analytical thinker; Time-management and problem-solving pro; Excellent  interpersonal, management, motivation and analytical skills; Must be able to work with a minimum of supervision, be part of and lead a team, and work unscheduled hours when required; Proven coaching skills; Self-motivated; Ability to  build a culture where employees participate in driving change by sharing their insights and feedback with the confidence that leadership will receive and use this time-sensitive feedback to improve the quality of the customer experience; Ability to benchmark, set targets and manage Customer Service scorecard; Ability to build an effective working relationships and partnerships with the Operations and Scheduling departments to improve the customer experience; Ability to compile and analyze customer data and understanding cause and effect relationships; Ability to learn ADA requirements, Ability to learn and improve Customer Scheduling Software, Phone/IVR and Customer Relationship applications; Strong written and oral communications skills with the ability to present and work with Senior leaders; Ability to use real-time data to respond to short-term threats (volume spikes) and identify larger opportunities for new product development and  customer experience initiatives;  Strategic thinker who can assess data and make appropriate process decisions/recommendations; Understanding of Six Sigma Methodology a plus. 

Minimum Requirements :  A High School diploma or GED Plus:
A. Bachelor’s degree plus 8 years of Customer Service or Customer Relationship Management experience in a service industry which must involve supervisory responsibility OR,
B. Associates degree plus  10 years of Customer Service or Customer Relationship Management experience in a service industry which must involve supervisory responsibility.
C. Any equivalent combination of education and experience as defined above.

RGRTA offers a competitive salary and comprehensive benefits, which include medical, dental, life insurance, and retirement plans.

HOW TO APPLY
Send your resume, cover letter and salary requirements via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls. At the time we receive your application, for our recordkeeping  you will be sent an Equal Employment Questionnaire – please return to us for processing with your resume.  

RGRTA is an equal opportunity employer.

This is a safety sensitive, first line supervisory position responsible for performing a variety of functions relative to the safe and efficient conveyance of customers and other activities of bus operators.  Work is performed under the general supervision of the Manager of Field Operations and the Director of Operations, RTS.

Skills, Knowledge and Abilities:

Ability to communicate clearly and concisely orally and in writing; ability to establish effective working relationships with co-workers and subordinate staff; ability to establish professional relationships with members of the public; good judgment; ability to remain calm and think clearly in emergency situations; ability to conduct a thorough investigation, to make sound, well reasoned decisions based on findings of an investigation; dependability, tact, diplomacy, physical ability commensurate with the demands of the position.

Candidate must possess:

A High School Diploma or G.E.D and

Must be able to obtain a Class B license within 6-months from the date of hire.

Consideration will be given to:  Work experience in law enforcement; prior work performance including attendance and disciplinary record; relevant supervisory experience and education attained beyond high school.

HOW TO APPLY
Send your resume and cover letter via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls. At the time we receive your application, for our recordkeeping  you will be sent an Equal Employment Questionnaire – please return to us for processing with your resume.  

Applicant must possess a high school diploma or GED; a valid NYS CDL B Permit w/passenger endorsement, no airbrake restriction, and a clean driving record (no points, no suspensions, no convictions); applicant will be required to pass a pre-employment drug test; criminal background check conducted. This position complies with NYS 19A requirements.

JOB SUMMARY:
This position is responsible for maintenance and repair of buses in the Lift Line fleet to standards set by company regulations for motor vehicle inspections and safety standards.

ESSENTIAL FUNCTIONS:

1.  Inspect and test equipment at prescribed intervals of time and usage or upon malfunction or breakdown.
2.  Disassemble, inspect, and replace worn or broken parts.  Fit and adjust new or repaired parts.
3.  Test drive vehicles for diagnosis and completed repair.
4.  Notify supervisor of potential dangerous equipment and corrective action taken.
5.  Maintain a clean and safe working environment within workstation.

ADDITIONAL RESPONSIBLITIES

1. Drive facility repair truck to vehicles broke-down away from facility.  Make necessary repairs or change buses.   
2. Snow removal including shovel, plow and salt facility lots as necessary.
3. Performs all other assigned duties related to the overall maintenance and repairs of company’s vehicles and Lift Line cars.

KNOWLEDGE, SKILLS, AND ABILITIES

Minimum of five years shop experience required.  Ability to diagnose and repair air conditioning systems.  Diesel experience would be helpful but not required.  Entire fleet is medium duty one ton chassis, currently all Fords with 6.0L diesel engines.  Experience in hydraulic brake systems.  Must be capable of replacing, bleeding and adjusting brake shoes, pads, rotors, wheel bearings and calipers.  Experience in a variety of electrical systems including charging, cranking, lights, interlock and lift systems.  Familiar with the use of tire equipment for mounting and balancing wheels.  Use of torches and welding equipment needed at times.  Must become familiar with the operation of our fleet maintenance software system and properly utilize it.  Able to receive correction and follow directions as well as being self-managing.

High School graduate or GED required with prior vocational training in diesel mechanics; ASE certification; strong computer literacy skills. Must have a CDL B license with clean driving record.  Able to interpret a variety of instructions in written, oral, diagrammatic, or scheduled form.   Required to supply own hand tools.  Must be able to successfully complete pre-employment physical, drug screen and criminal background check.

The Manager of Labor Relations is the central clearinghouse for all matters related to the administration of the Authority’s five collective bargaining agreements and employee policies which includes but is not limited to; policy review, investigatory interviews and investigations and grievance administration. The Manager of Labor Relations will represent the Company at grievance hearings and arbitrations. The Manager of Labor Relations will lead or actively participate in the Collective Bargaining process and provide advice and guidance on all collective bargaining agreements within the company. This position involves extensive contact with all levels of management, including officers, as well as union officials for the purposes of problem and issue resolution, training and negotiating.

The Manager of Labor Relations is also actively involved in employment litigation matters; which include representation of RGRTA before various administrative agencies including the New York State Public Employment Relations Board, New York and United States Departments of Labor, the Equal Employment Opportunity Commission, and the New York State Division of Human Rights.

The successful candidate must have a Bachelor’s degree in Industrial Labor Relations, or a closely related field PLUS a minimum of 10-years of full time work experience in the field of labor relations, which must include experience in matters related to:

Decisions regarding appropriateness and level of employee discipline and/or terminations. 

Contract negotiation as negotiator.  

Grievance administration as well as performing arbitrations

RGRTA offers a competitive salary and comprehensive benefits, which include medical, dental, life insurance, and retirement plans.

Candidates must possess excellent oral and written communication as well as interpersonal and presentation skills.

HOW TO APPLY: Send your resume, cover letter and salary requirements via e-mail to rts.jobs@rgrta.com or fax to (585) 654-0293.  No phone calls.

 Relocation assistance is not available.  No agencies or recruiters, please.

 About Rochester Genesee Regional Transportation Authority (RGRTA) www.rgrta.com

RGRTA is an equal opportunity employer. 

For the last several years RGRTA has worked towards becoming a performance driven organization.  This has resulted in the development of a personnel performance incentive program, numerous departmental performance indicators and a organizational balanced scorecard, which measures the health and performance of the company in several key areas, such as finance, customer service and employee success.  Performance measurements have become a significant aspect of the Authority’s comprehensive strategic and operating plan, which has positioned the Authority as one of the leading public transportation agencies in the country. 

RGRTA is now looking to further advance this effort by establishing a new Research, Development and Performance Measurements department.  This department will be at the center of, and responsible for, all analysis, quality control and process improvements strategies.  The end goal is to institute the continuous improvement of performance.

The position of Process Improvement Specialist will be responsible for identifying and analyzing current process inefficiencies or areas of opportunity across the entire organization.  This position will work with various business owners to evaluate, plan and implement process improvements in different functional areas, and set measurements to monitor and control the implemented processes.

ESSENTIAL FUNCTIONS:

·        Drive business process improvement initiatives utilizing Six Sigma, LEAN or related methodologies

·        Research and analyze current process inefficiencies

·        Identify opportunities, present alternatives, make recommendations and develop solutions to critical business issues

·        Collect, analyze and interpret qualitative and quantitative data

·        Define projects to improve performance and drive those projects to completion

·        Identify and define key measures and performance targets to maintain processes in control

·        Create and review models and methodologies for process improvements

·        Work along a Statistical Analyst to conduct complex data analysis

·        Conduct team building and group facilitation activities

·        Black Belt certification in LEAN Six Sigma, obtained through real life project implementation 

·        Must demonstrate LEAN Six Sigma experience through a portfolio of projects

·        Strong knowledge of mathematical and statistical tools and accepted procedures and practices

·        5+ years of experience using statistical and analytical tools, e.g., Excel, Minitab, SPSS, etc.

·        3+ years of experience in LEAN manufacturing

·        Strong analytical skills

·        Strong oral communication and technical writing abilities

·        Bachelor’s degree in Applied Mathematics or Statistics

Special Requirements: 

Must be able to pass a pre-employment drug test with a negative test result. A criminal background check will be conducted by the Authority, any decisions related to the extension of an employment offer are made in accordance with New York State Corrections Law. 

Please submit resume to rts.jobs@rgrta.com

For the last several years RGRTA has worked towards becoming a performance driven organization.  This has resulted in the development of a personnel performance incentive program, numerous departmental performance indicators and a organizational balanced scorecard, which measures the health and performance of the company in several key areas, such as finance, customer service and employee success.  Performance measurements have become a significant aspect of the Authority’s comprehensive strategic and operating plan, which has positioned the Authority as one of the leading public transportation agencies in the country. 

RGRTA is now looking to further advance this effort by establishing a new Research, Development and Performance Measurements department.  This department will be at the center of, and responsible for, all analysis, quality control and process improvements strategies.  The end goal is to institute the continuous improvement of performance.

The position of Statistical Analyst will be responsible for all necessary data analysis required as part of any problem solving or experimentation identified by the authority.

ESSENTIAL FUNCTIONS:
• Collect, measure, evaluate and analyze data
• Use and apply different statistical tools including, but not limited to, trend analysis, root cause analysis, regression analysis, experimental design, statistical modeling, hypothesis testing, control charting, etc.
• Produce predictive models to reduce company losses
• Ensure data quality and integrity for numerous data sources
• Query data from a variety of systems to produce data sets for analysis
• Consult with various groups in the business in the use of decision sciences to improve the effectiveness of risk management strategies
• Collaborate with colleagues to develop statistical analysis methods for data analysis and conducting the actual analysis
• Develop appropriate instruments and statistics for company quality control and performance measurements
• Develops and documents methods and schedules for the audit and validation of performance measurements
• Conduct trend analysis for a variety of functional areas
• Maintain proficiency with respect to statistical methodology and in applying new and varied methods
• Develops and documents the data flow, as well as quality control and validation methods used for data inputs.
• Develops and recommends the methodology for setting performance measurement goals based on historical information and projections related to trends.
• Review Departmental Performance Indicators (DPI), assist departments with the analysis of trends; review quality control methods. Offers advice and support to individuals and Department heads charged with documenting and developing good performance measurement practices. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Critical thinking skills; strong knowledge of mathematical and statistical tools and accepted procedures and practices; proficient in Microsoft Excel; advance knowledge of Minitab or other statistical tools; detail oriented; ability to effectively communicate both orally and in writing; experience implementing or working with ISO certification

Required Education and Experience:
• Bachelor’s degree in Applied Mathematics or Statistics;
• Master’s degree (or higher) in statistics preferred
• Three (3) years of full time professional experience in performing work in the field of the degree received.
• Experience performing statistical analysis in the manufacturing industry preferred

Special Requirements: 
Must be able to pass a pre-employment drug test with a negative test result. A criminal background check will be conducted by the Authority, any decisions related to the extension of an employment offer are made in accordance with New York State Corrections Law. 

Please submit resume to rts.jobs@rgrta.com

EOE

Drives bus or other revenue service vehicle to transport passengers over specified routes to local points according to a time schedule.  Pick up passengers in response to radio or telephone relayed requests for service or on a pre-arranged schedule.  Will assist passengers with boarding and debarking the vehicle. Records activities on trip log, and reports malfunctions.  Inspects vehicle before departure. 

Applicant must possess a high school diploma or GED; a valid NYS CDL B Permit w/passenger endorsement, no airbrake restriction, and a clean driving record (no points, no suspensions, no convictions); applicant will be required to pass a pre-employment drug test; criminal background check conducted. This position complies with NYS 19A requirements.

Apply in person or by mail:

1372 E. Main St., Rochester, NY 14609

Equal Opportunity Employer

The Performance Measurement and Research Specialist will collect, compile, analyze, interpret and maintain all necessary data required by the organization to advance the performance measurements initiative by creating efficiencies, realizing savings and generating revenues.  A significant portion of this position’s responsibilities will concentrate on the collection, input and verification of data.  The Measurement and Research Specialist will require the ability to manipulate large quantities of data, apply technical skills, perform data analysis, conduct research and generate reports.

Performance measurements are a significant component of the Authority’s comprehensive planning and management process. The position of Performance Measurement and Research Specialist is a professional position in the Research and Development/Performance Measurement Department. This position is responsible for the monthly, quarterly, and annual collection, analysis, verification, and production of the Authority’s measurements, written narratives, and measurement reports for all of the objective measurements in the Authority’s comprehensive plan. It is also responsible for providing data management, records management, project management, and analytic support for all functions and projects of the Research and Development/Performance Measurement Department.  This position reports directly to the Director of Research & Development.