Regional Transit Service featured in the New York Times!

RTS was recently featured the New York Times.  The fact that RTS was able to reduce the fare when transportation systems across the country are raising fares is being recognized nationally! Now everyone across the country will know Rochester residents ride the "Bus for a Buck."
Click here to view the article


Public Information Concerning Title VI of the Civil Rights Act of 1964, as amended

Rochester Genesee Regional Transportation Authority and its subsidiaries are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964. If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with RGRTA, 1372 East Main Street, Rochester, New York 14609, Attention: Civil Rights, or call RGRTA at (585) 654-0200, TDD (585) 224-8509, or by e-mail to customerservice@rgrta.com

Midtown Customer Service Booth Relocation

RTS is temporarily relocating amenities available to customers.

The Midtown Customer Service booth has relocated to the Greyhound/Trailways Retail booth in the corner section of Midtown Plaza.  The relocation was necessary to prepare for the demolition of Midtown Plaza.

The RTS Customer Service booth will remain in its new locations for approximately four months, or until the completion of a downtown customer service center.

The new location in the Greyhound/Trailways Retail booth will ensure continued access to all RTS schedules, fare media, and customer service information.

For more information, please call RTS Customer Service at 585-288-1700.

RTS bus schedules change four times a year as routes are constantly being re-evaluated to better serve our customers. Schedules are updated January, April, end of June and September. For advisement of schedule changes, contact Customer Service at 585-288-1700.

Regional Transit Service and the Center for Youth Services have partnered to participate in Project Safe Place- a national program. An RTS bus will serve as a temporary shelter for youths 12-18 years old who may be in crisis and seek assistance.